Jy9 believes your personal data belongs to you. This Privacy Policy explains in detail how we collect, store, and protect your information.
Our Commitment: Your personal data will never be sold to third parties. It is used solely to improve the services we provide to you.
All data on jy9 is protected with 256-bit SSL encryption, ensuring your information remains completely secure during transmission.
Your personal data is stored in encrypted databases and can only be accessed by authorised personnel on a strictly need-to-know basis.
Jy9 never sells your data to advertisers or any third parties. Your privacy is our highest priority.
Enable Two-Factor Authentication (2FA) to add an extra layer of protection to your account. Keep your account secure with multiple levels of security.
You can view, update, or delete your personal information at any time. You have full control over your data.
If you no longer wish to receive our promotional emails or messages, you can opt out at any time — no hassle involved.
When you create an account and use jy9's services, we collect certain necessary information. The sole purpose of this is to deliver a better, safer, and more personalised experience. We never collect data beyond what is needed.
| Data Type | Example | Mandatory? |
|---|---|---|
| Identity Information | Name, Date of Birth, NID Number | Yes |
| Contact Information | Mobile number, email | Yes |
| Financial Information | BKash/Nagad number | Yes |
| Device Information | IP address, browser, OS | Automatic |
| Gaming Activity | Game history, bet records | Automatic |
| Preference Data | Preferred games, language settings | Optional |
We only collect information that is genuinely necessary to provide you with our services — nothing more, nothing less.
Jy9 uses your information only for specific, defined purposes. We do not misuse your data, and the scope of how we use it is clearly limited.
Account Management: Your information is used to create, verify, and manage your jy9 account.
Transaction Processing: Financial information is used to process deposits and withdrawals securely and to prevent fraud.
Customer Support: Your information helps us resolve issues and provide you with effective support.
Personalised Experience: Your gaming history is used to send you game suggestions and offers tailored to your preferences.
Security Assurance: Device and login data is analysed to help prevent fraud, money laundering, and account hacking.
Legal Obligation: Certain data must be retained to comply with government regulations and international AML policies.
Jy9 stores your data on encrypted, secure servers. Our data centers are equipped with the highest standards of both physical and digital security, ensuring no unauthorized access is possible.
How long we retain your data depends on the type of information and the purpose it serves. Data is generally kept for as long as your account remains active. Once your account is closed, your data is deleted after any legal retention obligations have been fulfilled.
Security Technology: jy9 keeps your data safe using 256-bit AES encryption, SSL/TLS connections, firewall protection, and regular security audits.
Jy9's security team monitors systems around the clock. Any unusual activity is detected and acted upon immediately. In the event of a data breach, we will notify affected members promptly and take all necessary steps.
Jy9's policy is clear — your data is never sold. We do not transfer your information to any advertising networks, data brokers, or marketing companies. However, in certain limited circumstances, some information may need to be shared.
Payment Providers: Limited financial information is shared with Bkash and Nagad solely to process transactions. These providers also adhere to strict privacy policies.
Law Enforcement: Providing required information in compliance with valid court orders or government regulations is a legal obligation.
Technology Partners: Certain technology providers that support platform operations may process limited data, but they are bound by strict confidentiality agreements.
What We Will Never Do: Selling your data to advertising companies, adding it to third-party marketing databases, or sharing it with anyone without your consent.
The jy9 website and app use cookies and similar technologies. Cookies are small data files stored in your browser that help enhance your browsing experience and keep the platform running smoothly.
Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled.
Performance Cookies: Used to understand which parts of the website are most visited and to make improvements accordingly.
Functional Cookies: Used to remember your language preferences and layout settings, making your experience more convenient and personalised.
You can manage cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of some jy9 features. Turning off essential cookies may impact the login process.
Every jy9 member has specific rights over their own data. These rights aren't just written on paper — we have the full systems in place to enforce them in practice.
You can request to view exactly what personal information we hold about you at any time.
To correct any inaccurate or outdated information, please contact our support team.
After your account is closed, your data will be deleted once the legally required retention period expires.
To request a copy of your data, please reach out to our support team.
You can unsubscribe from promotional messages at any time if you no longer wish to receive them.
To report a privacy violation, please contact our support team directly.
To exercise any of these rights, please contact our support team. We typically respond to all requests within 7 business days.
Jy9's services are intended exclusively for adults aged 18 and above. We never knowingly collect or process personal information from minors. If an underage individual creates an account using false details, it will be suspended as soon as it comes to our attention.
A Note to Parents: If your child or teenager has created a jy9 account, please notify us immediately. We will close the account and delete all associated data without delay.
Jy9 maintains ongoing age verification processes and applies additional checks to any suspicious accounts. Child protection is more than a legal obligation to us — it is a moral responsibility.
If you have any questions, comments, or concerns about our Privacy Policy, please reach out to our dedicated Privacy Team. We aim to respond within 7 business days.
Jy9 periodically reviews and updates this Privacy Policy. If any significant changes are made, you will be notified via email or app notification. Continued use of the platform after any such changes will be considered acceptance of the updated policy.
Last Updated: This Privacy Policy was last updated in January 2026. Please monitor this page for future updates.
Jy9's systems are regularly audited by independent third-party security experts. Any vulnerabilities identified are addressed immediately.
Security researchers are encouraged to identify vulnerabilities. Responsible disclosures are rewarded.
Only employees who genuinely need access to your data for their role can view it. Every access is logged.
Your data is backed up regularly, so your information remains fully secure even in the event of a technical failure.